NEATDRIVE Privacy Policy

(A product of Urban Shine Private Limited)

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1. Introduction

This Privacy Policy explains how Urban Shine Private Limited ("Company", "NEATDRIVE", "we", "us", or "our") collects, uses, stores, shares, and protects your information when you use the NEATDRIVE application and related services ("App"). NEATDRIVE provides doorstep automobile care services for cars and two-wheelers (bikes).

By accessing or using the App, you ("User", "Customer") agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Full name
• Phone number
• Email address
• Residential / service address

2.2 Vehicle Details (Cars & Bikes)

• Vehicle type (car / bike)
• Make (brand) and model
• Registration number
• Service history and condition notes
• Photos or videos captured during service (as proof of service)

2.3 Location Data

• Location you provide or select for service delivery
• Device location (with your permission) to help schedule and deliver services at the correct address

2.4 Payment & Transaction Data

• Subscription and booking details
• Payment status and transaction identifiers processed via our third-party payment gateway (payment card details are handled by the payment provider, not stored by us)

2.5 Service & Usage Data

• Service and booking history
• App usage activity and preferences
• Device type, operating system, app version, and diagnostic information

3. How We Use Your Information

We use the information we collect to:

• Deliver, schedule, and manage the services you book
• Communicate with you regarding bookings, support, and updates
• Process payments and manage subscriptions
• Provide customer support and resolve disputes
• Improve the App, our services, and overall experience
• Send service updates and, where permitted, promotional communication
• Detect, prevent, and address fraud, misuse, or security issues
• Comply with legal and regulatory obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information in the following limited circumstances:

• Internal staff and service personnel who need it to perform the requested service
• Third-party service providers such as payment gateways, cloud/storage providers, and analytics tools, bound by confidentiality obligations where applicable
• Legal authorities when required by law, or to protect our rights, prevent fraud, or investigate misuse

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including access controls and secure storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Certain data may be retained after account closure where required for legal or fraud-prevention purposes.

7. Your Rights

Subject to applicable law and operational requirements, you may:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for optional data uses (such as marketing)

To exercise any of these rights, contact us at admin@neatdrive.in.

8. Permissions We May Request

• Location — to identify and reach your service address
• Camera / Photos — to capture proof-of-service images and manage your vehicle details
• Notifications — to send booking and service updates

You can manage these permissions at any time through your device settings; some features may not work correctly if permissions are disabled.

9. Third-Party Services

The App may use third-party services (for example, payment gateways and analytics providers). Their use of your information is governed by their own privacy policies, and we are not responsible for their practices.

10. Children's Privacy

The App is intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date, and your continued use of the App constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Urban Shine Private Limited
Email: admin@neatdrive.in